Report Email - Introduction

What Does Report Email Functionality Provide?

It allows your employees to report email spam and phishing content through an add-on installed in your organization's preferred email client. By activating this functionality, you have the added benefit of seeing which employees report simulated phishing material when you run a campaign in CanIPhish.

Set Up Email Report Functionality

Google Workspace Integration

• Google Workspace (Gmail): Gmail Report Phish Add-on Installation Guide (Recommended)

• Google Workspace (Gmail): Forward Phish Reports From Internal Security Mailbox

Microsoft 365

• Microsoft 365 & Outlook: Office Report Phish Add-on Installation Guide (Recommended)

• Microsoft Built-In Phish Report Add-in: CanIPhish Integration Installation Guide

Other Integrations

• Forward Email Reports From Third-Party Report Email Tools

Set Up Email Quarantine Functionality

Note: For Email Quarantine functionality to work, you must be using either CanIPhish's Gmail OR Outlook Report Email Add-in. Emails forwarded via third-party tools cannot be quarantined.

• Google Workspace (Gmail): Gmail Email Quarantine Setup Guide
• Microsoft 365 (Outlook): Outlook Email Quarantine Setup Guide

Interactive Email Sandboxing

CanIPhish provides a fully interactive sandboxing environment where customers can safely detonate suspected phishing emails. See our Interactive Email Sandboxing Support Article to find out more.

AI-Powered Email Analysis

CanIPhish provides an AI-Powered Email Analysis Engine and AI Security Coach, which assists both administrators and employees in identifying spam and phishing emails. Please see our respective support articles to find out more:

• Reported Email AI Analysis (Assists Administrators)
• Email Add-In Embedded AI Analysis (Assists Employees)

Note: It's highly recommended to activate email quarantine functionality alongside AI-powered email analysis. With the permissions provided by email quarantine, CanIPhish can significantly improve detection rates by identifying any prior sender-recipient relationship.

Frequently Asked Questions

What Are The Different Email Report Attribution Types?

When an email is reported to CanIPhish, it can have the following attribution types:

• Simulated Phish: Through analysis of email headers and content, CanIPhish automatically correlates the reported email to a simulated phishing campaign.
• Actual Phish: An administrator has categorized the reported email as an actual phishing email.
• Not Phish: An administrator has categorized the reported email as a false positive, and accordingly, the email is not a phishing email.
• Actual Spam: An administrator has categorized the reported email as an actual spam email.
• Not Spam: An administrator has categorized the reported email as a false positive, and accordingly, the email is not a spam email.
• Analysis Required - Spam/Phish: An administrator needs to manually analyze the email to determine what its attribution type should be.

Can Emails That Are Reported From Third-Party Tools Be Forwarded To CanIPhish?

Yes! Please refer to our Forward Email Reports From Third-Party Report Email Tools knowledge base article.