Report Email - Introduction

What Does Report Email Functionality Provide?

It allows your employees to report email spam and phishing content through an add-on installed in your organization's preferred email client. By activating this functionality, you have the added benefit of seeing which employees report simulated phishing material when you run a campaign in CanIPhish.

Set Up Email Report Functionality

Google Workspace Integration

• Google Workspace (Gmail): Gmail Report Phish Add-on Installation Guide (Recommended)

• Google Workspace (Gmail): Forward Phish Reports From Internal Security Mailbox

Microsoft 365

• Microsoft 365 & Outlook: Office Report Phish Add-on Installation Guide (Recommended)

• Microsoft Built-In Phish Report Add-in: CanIPhish Integration Installation Guide

Other Integrations

• Forward Email Reports From Third-Party Report Email Tools

Set Up Email Quarantine Functionality

Note: For Email Quarantine functionality to work, you must be using either CanIPhish's Gmail OR Outlook Report Email Add-in. Emails forwarded via third-party tools cannot be quarantined.

• Google Workspace (Gmail): Gmail Email Quarantine Setup Guide
• Microsoft 365 (Outlook): Outlook Email Quarantine Setup Guide

Interactive Email Sandboxing

CanIPhish provides a fully interactive sandboxing environment where customers can safely detonate suspected phishing emails. See our Interactive Email Sandboxing Support Article to find out more.

AI-Powered Email Analysis

CanIPhish provides an AI-Powered Email Analysis Engine which assists administrators with the burdensome task of analysing and classifying reported emails. See our AI-Powered Email Analysis Support Article to find out more.

Frequently Asked Questions

What Are The Different Email Report Attribution Types?

When an email is reported to CanIPhish, it can have the following attribution types:

• Simulated Phish: Through analysis of email headers and content, CanIPhish automatically the reported email is correlated to a simulated phishing campaign.
• Actual Phish: An administrator has categorized the reported email as an actual phishing email.
• Not Phish: An administrator has categorized the reported email as a false positive, and accordingly, the email is not a phishing email.
• Actual Spam: An administrator has categorized the reported email as an actual spam email.
• Not Spam: An administrator has categorized the reported email as a false positive, and accordingly, the email is not a spam email.
• Analysis Required - Spam/Phish: An administrator needs to manually analyze the email to determine what its attribution type should be.

Can Emails That Are Reported From Third-Party Tools Be Forwarded To CanIPhish?

Yes! Please refer to our Forward Email Reports From Third-Party Report Email Tools knowledge base article.